Frequently Asked Questions

General FAQ

This depends on the location of the ATM used to deposit. If we receive a deposit from an ATM at any branch, it will be posted onto the respective account within 24 hours (1 working day). If the deposit is at an offsite AMT, it will be reflected between 2 to 3 working days. On weekends and public holidays, deposits are posted on the next working day.

Report to the nearest branch immediately. Your Identity Card and Police Statement will be required to process for replacement of the card.

Present your card to the branch concerned.

You should immediately contact our Call Center on the toll free number to block the card and then visit your nearest branch or use the ATM and change your PIN number.

You have several options to check your account transactions and balance — E-Banking i.e. at the Centepoint, SMS Banking and PC Banking (24 hour Banking) or at your nearest branch.

Once your account has been opened, simply fill in a Direct Debit Advise form at any of our branches and hand it to our Customer Service Personnel together with a letter. Your Direct Debit Advise will usually be ready within thirty days.

Yes! Automated account information is available 24 hours a day through our sms Banking service. Hurry and join.

Contact your branch to immediately stop payment on the missing cheque leaves.

There could be several reasons why a deposit hasn't posted yet. When and where you made a deposit can impact its posting. The best way for us to assist you would be for you to please contact Customer Service personnel at your nearest branch. Please have your receipt and account number available so we can better assist you

Please immediately contact our Customer Service Personnel at your nearest branch

Immediately change your current PIN number.

ATM

Yes! You can do this at the Centepoint (ATM). You may also visit the branch with a valid ID and the ATM card to change your PIN.

You will be able to claim your card from the branch attached to the Centepoint used. For ATM cards captured at offsite locations, kindly contact the Customer Care Toll Free Helpline on: 0800200555 for details on where to claim the card from and turn around time for card collection.

This depends on the location of the ATM being used to deposit. If we receive a deposit from an ATM at any branch , it will be posted onto the respective account within 24 hours. If the deposit is at an offsite ATM, it will be reflected between 2 to 3 working days. On weekends and public holidays, deposits are posted on the next working day .

Yes! You can do this at the Centepoint (ATM).

You will be able to reclaim the card. Please contact our Customer Service with your identification card to determine when your CenteCard will be available for pick up.

Contact our Customer Service on the toll free helpline to cancel/block your card immediately, so as to protect your finances and thereafter, visit any of our branches with your ID, police statement and a replacement fee of 10.000/=. The turn around time for card production is 3 working days for branches within Kampala and 5 working days for up-country branches.

Present your card to our Customer Service Personnel at the branch and have the PIN reset.

Mobile Money

Yes , Centenary Bank offers Mobile Money services.

Yes, you can send and receive money to/from unregistered customer.

No , Centenary Bank does not offer registration of Mobile Money services.

5 million for individuals and no maximum for agents.

Yes, agents can liquidate and buy float from Centenary Bank.

An agent buying float does not need an account but an agent liquidating float needs to have an account in Centenary Bank.

No, registration is a requirement for sending money.

A float is the current balance/amount (electronic money) on the account which you will need in order to process transactions for the day.

Yes, request it from Head Office by sending the customer’s agent number and the agent line.

PC Banking

You can view account balances, transaction history, download your statements and much more.

By filling in an Application Form for PC Banking at any branch.

Currently the service is free for promotion purposes; however, in future some charges may apply at affordable rates.

You can view account balances and transaction history and download your statements and much more.

By contacting your Branch Manager.

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