Frequently Asked Questions

ATM deposits are credited to the customer’s account on the next business (working) day from the date a deposit is made.

Report to the nearest branch immediately. Your Identity Card and Police Statement will be required to process for replacement of the card.

Present your card to the branch concerned.

Immediately go to the ATM and change your PIN number.

You have several options to check your account transactions and balance — E-Banking i.e. at the Centepoint, SMS Banking and PC Banking (24 hour Banking) or at your nearest branch.

Once your account has been opened, simply fill in a Direct Debit Advise form at any of our branches and hand it to our Customer Service Personnel together with a letter. Your Direct Debit Advise will usually be ready within thirty days.

Yes! Automated account information is available 24 hours a day through our sms Banking service. Hurry and join.

Contact your branch to immediately stop payment on the missing cheque leaves.

There could be several reasons why a deposit hasn't posted yet. When and where you made a deposit can impact its posting. The best way for us to assist you would be for you to please contact Customer Service personnel at your nearest branch. Please have your receipt and account number available so we can better assist you

Please immediately contact our Customer Service Personnel at your nearest branch

Immediately change your current PIN number.

Yes! You can do this at the Centepoint (ATM).

You will be able to claim your card from the branch attached to the Centepoint used. ATM cards captured at offsite locations can be claimed from Entebbe Road Branch.

If we receive a deposit at an ATM on a weekend, a holiday, or after 4:00 pm Monday through Friday and after 1:00 on Saturday, it will be posted on the next business day.

Yes! You can do this at the Centepoint (ATM).

You will be able to reclaim the card. Please contact our Customer Service with your identification card to determine when your CenteCard will be available for pick up.

Contact our Customer Service Personnel and cancel your card immediately, there after, come with your ID, police statement and a replacement fee of 10.000/=

Present your card to our Customer Service Personnel and have both the card and PIN replaced.

Yes , centenary bank offers Mobile Money services

Yes, you can send and receive money from/ to un registered customer.

No , centenary bank does not offer registration of Mobile Money services.

5M for individuals and no maximum for agents.

Yes, agents can liquidate and buy float from centenary bank.

An agent buying float does not need an account but an agent liquidating float needs to have an account in centenary bank

No, registration is a requirement for sending money.

A float is the current balance/amount (electronic money) on the account which you will need in order to process transactions for the day

Yes, request it from H/O by sending the customer’s agent number & the agent line.

You can view account balances, transaction history, download your statements and much more.

By filling in an Application Form for PC Banking at any branch

Currently the service is free for promotion purposes; however, in future some charges may apply at affordable rates

You can view account balances and transaction history and download your statements and much more.

By contacting your Branch manager.

By filling in an Application Form for SMS Banking at any branch

You can view account balances, buy air time, download mini statements and much more.