FAQs:

Q. How can I check the transactions and balance in my account?

A. You have several options to check your account transactions and balance — E-Banking i.e. at the Centepoint, SMS Banking and PC Banking (24 hour Banking) or at your nearest branch.

Q: How do I set up Direct Debit Advise?

A: Once your account has been opened, simply fill in a Direct Debit Advise form at any of our branches and hand it to our Customer Service Personnel together with a letter. Your Direct Debit Advise will usually be ready within thirty days.

Q: Can I get information about my account by phone?

A: Yes! Automated account information is available 24 hours a day through our sms Banking service. Hurry and join.

Q:What do I do if my cheque book is lost or stolen?

A: Contact your branch to immediately stop payment on the missing cheque leaves.

Q: Why don't I see my deposit posted to my account?

A: There could be several reasons why a deposit hasn't posted yet. When and where you made a deposit can impact its posting. The best way for us to assist you would be for you to please contact Customer Service personnel at your nearest branch. Please have your receipt and account number available so we can better assist you

Q: If I made a deposit at the ATM, when will it be posted to my account?

A: If we receive a deposit at an ATM on a weekend, a holiday, or after 4:00 pm Monday through Friday and after 1:00 on Saturday, it will be posted on the next business day.

Q: What do I do if I see transactions and/or charges on my account that I do not recognize?

A: Please immediately contact our Customer Service Personnel at your nearest branch

Q: What can I do with PC Banking?

A: You can view account balances and transaction history and download your statements and much more.

Q. How can I get set up for PC Banking?

A: By contacting your Branch manager.

Q. Can I change my PIN on my CenteCard (ATM card)?

A: Yes! You can do this at the Centepoint (ATM).

Q. What happens if the Centepoint (ATM) keeps my CenteCard (ATM card)?

A. You will be able to reclaim the card. Please contact our Customer Service with your identification card to determine when your CenteCard will be available for pick up.

Q. What do I do if I lose my card?

A: Contact our Customer Service Personnel and cancel your card immediately, there after, come with your ID, police statement and a replacement fee of 10.000/=

Q. What happens if I forget my PIN?

A: Present your card to our Customer Service Personnel and have both the card and PIN replaced.

Q. What should I do if I think someone has my access codes?

A: Immediately change your current PIN number.