In Person
Visit the branch nearest to you and speak directly to the Branch Manager, who will handle your complaint.
In Writing
Address your letter to the Branch Manager and include the following details: - Your account details - Your phone number You may drop the letter in the suggestion box at any Centenary Bank branch.
By Email
Send your complaint to: info@centenarybank.co.ug
Please note: We will only respond by return email if you specifically request an email response.
By Telephone
Contact our Call Centre using the numbers below: - 0317 202002 / 0417 202002 - Airtel: 0800 335 344 MTN: 0800 200 555
Resolution Timeline
We endeavor to resolve all complaints within 48 hours of receipt.
However, some complaints that require further engagement with third parties and thorough investigation, may take longer.
Our promise is to keep you updated as every stage.
Management Commitment
Management is committed to ensuring that all customer complaints are handled professionally,
transparently, and in line with regulatory requirements.
Contact Information
Centenary Bank Head Office
Mapeera House, Plot 44–46 Kampala Road and Plot 2 Burton Street
P.O. Box 1892, Kampala, Uganda
Mobile: 0750 555 852
Telephone: +256 (0)414 251 276
Email: info@centenarybank.co.ug
Website: www.centenarybank.co.ug