ANS: OTP is a six digits "One-Time Password" which is randomly generated and sent to your registered mobile number and registered email address for validation of your transaction. This is to provide an enhanced level of security on card transactions. The OTP will be sent to your registered mobile number and registered email address within 2 minutes.
ANS: The registered mobile number is a local mobile number which is linked to your Centenary Bank Account. The last 3 digits of your phone number will be shown to you on the authentication page when the OTP is sent. If you have not registered your mobile number and/or your email address with Centenary Bank, please visit the nearest branch or contact us through Centenary Bank 24 Hour Call Centre on toll free 00800200555 or send mail to email@example.com.
ANS: Please visit the nearest Centenary Bank branch and talk the Branch Manager.
ANS: It is an additional security layer adding one more step to your online purchasing process when paying using your CenteVisa Card for verifying your identity as the cardholder.
ANS: It protects you against unauthorized transactions when shopping online since the transaction will be authorized only when you key in your "One Time Password" (OTP).
ANS: Verified by VISA: This is a service provided by VISA to protect you when performing online purchases using your Centenary Bank Visa Card (CenteVisa).
ANS: You will be able to see the below logo on the merchant website:
ANS: The service is free for all Centenary Bank Visa Cardholders.
ANS: No, Verified By Visa/3D Secure Service will protect your CenteVisa card you are currently using.
ANS: No, there is no need for any registration. All that you need to do is make sure that you have a valid registered mobile number and/or a valid email address registered with Centenary Bank so that you can get the "One Time Password" (OTP) required to perform the transaction.
ANS: The service is available for your Cente Visa Card now and it will work with all Verified By Visa/3D Secure online merchants.
No, but a large number of major shopping websites are providing this service and the number is increasing every day since it is a requirement by Visa.
In addition to the required information listed above you will be asked to read and accept the terms & conditions for using this service. Once you accept the terms, you will be able to submit the purchase request. This is a mandatory step for every card when using it to perform a Verified By Visa/3D Secure transaction.
ANS: No, Verified By Visa/3D Secure password is a "One Time Password" (OTP) that is generated every time you transact online and is not the same password that you use with your CenteVisa Card when performing a point-of-sale (POS) based transaction or cash withdrawal from an ATM.
ANS: In case you have not received the OTP, you may choose to resend the OTP to continue using this functionality. However, please wait for 2-3 minutes before using this option.
ANS: Yes, you can but while shopping from online merchants which are not Verified By Visa/3D Secure, we recommend you observe the following:
If you need any help, please call Toll free 0800200555 or send mail to firstname.lastname@example.org or Card_centre@centenarybank.co.ug.