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Customer Service

We Value our customers and when a complaint or feedback is received, we always handle it with the effectiveness it deserves.

You can lodge your complaint or shall feedback using the following channels;

In Person: You can contact our Branch Manager who shall handle your complaint/feedback according.

In Writing: Address your letter to the Branch Manager, include your account details and phone number, then drop the letter in a suggestion box at the branch nearest to you.

E-mail: You can email us at info@centenarybank.co.ug We shall only respond to your email by return email if you specifically request us to do so.

Telephone: You may share your feedback/complaint with our call centre on 0317/417 202002, 0317/417 346856, 0317/417 251276, 0317/417 251277 OR Toll Free 0800200555.

Social Media: Customers can also share their feedback/complaint through the Bank’s official social media platforms; Facebook, Twitter and You Tube

We shall endeavor to resolve your complaint within 48 hours of complaint receipt.

Frequently Asked Questions

Follow the link for FAQs

Tariff Guides

Click here to download the Tarrif Guidelines

Customer Protection Guidelines

On June 1, 2011, Bank of Uganda issued financial consumer protection guidelines in bid to achieve four main objectives, namely:

  • To promote fair and equitable financial services practices by setting minimum standards for financial services providers in dealing with consumers
  • To increase transparency in order to inform and empower consumers of financial services
  • To foster confidence in the financial services sector
  • To provide efficient and effective mechanisms for handling consumer complaints relating to the provision of financial products and services.

For a detailed copy of Bank of Uganda Financial Consumer Protection Guidelines, 2011, please click here