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BE ALERT AND PROTECT YOURSELF AGAINST FRAUD! #BeFraudAlert


The term Fraud can simply be understood as an act(s) of dishonesty by an individual or group for a calculated advantage. In other words, fraud is the wrongful or criminal deception intended to result in unfair financial or personal gain. Fraud is a risk in the financial services industry that banks and other institutions strive to mitigate in various ways, to protect customers’ funds and prevent financial loss. Centenary Bank has a zero-tolerance policy for fraud. Therefore, we take it upon ourselves to sensitize both our employees and customers using various channels about the risks posed by fraud and also implement systems to guard both our customers and the bank against the negative effects of this deed. This page is dedicated to raising fraud awareness to the public through education to enable you to protect yourself against fraud.

 

ATM Machine Banking Tips:

  • Avoid seeking help from strangers in or around the ATM lobby. If you need assistance, please engage a Centenary Bank staff wearing an ID.
  • Ensure you cover the ATM keypad with your hand while inputting your PIN to prevent another person from seeing it.
  • After transacting, pick your cash and receipt and confirm you are leaving with the correct card.
  • Report any suspicious persons in or around the ATM lobby to security or bank staff. Or call too-free lines 0800200555 (MTN) and 0800335344 (Airtel)

CenteVisa Card Tips:

  • If you happen to misplace your Visa card or if it is stolen, you should block it immediately using the CenteMobile option or report its loss immediately to the bank by calling toll-frees 0800200555 (MTN) and 0800335344 (Airtel)
  • Do not share your CenteVisa card details with anyone i.e. your PIN, 16 digits at the front of the card, and 3 digits at the back of the card should be kept secret.

Cente Online Banking Tips:

  • You are advised to only access our CenteOnline banking platform through the official Centenary Bank website (www.centenarybank.co.ug) with a “padlock” sign to indicate that it is secure.
  • Set a strong password that cannot easily be guessed. Your password should have a combination of letters, numbers, and symbols e.g. L@$$w0rd
  • Remember to always log out of your CenteOnline account before closing the browser.

Email Message Tips:

  • Try to analyze the sender’s email addresses before replying or sharing sensitive information and If in doubt, contact the bank through our designated communication channels.
  • We highly discourage opening attachments or links in emails from unknown senders or filling in forms requiring personal information.

CenteMobile Banking Tips:

  • Do not share your CenteMobile PIN with anyone and ensure you log out of your CenteMobile or Agent banking account when done transacting.
  • You are encouraged to delete text messages about your banking transactions after reading and acting on them.

General Anti-fraud Tips:

  • No bribery: Do not offer or accept bribes from any of our employees in exchange for banking services.
  • Banking Hall: Avoid seeking help from strangers while in the banking hall. Always engage only bank staff wearing their Centenary Bank identity cards and report any suspicious persons or activity in the banking hall to the bank staff present.

HOW TO REPORT FRAUD

For any fraud-related alerts, feedback, or complaints, you can reach us through the following channels.

In-person

  • Report any suspicious act or fraud incident to 0317 202 343
  • You can contact any of our Branch Managers.
  • Drop a letter in the suggestion box at your nearest branch

Digital Channels:

  • Send us a direct message (DM) on Facebook or Twitter.
  • Engage our service team instantly through the Live Chat on our website @ www.centenarybank.co.ug
  • Email our head office teams via speakup@centenarybank.co.ug