Request Deletion of Your CenteMobile App Account
Centenary Bank is committed to protecting your privacy and giving you greater control over your personal information. You may request the deletion of your CenteMobile app account and the personal data associated with it.
How to Submit Your Request
- Send an email to info@centenarybank.co.ug using the subject line: Request to Delete CenteMobile App Account.
- In your email, provide your full name and contact details so that an authorized Centenary Bank representative can contact you to verify your identity and confirm the request.
- For your protection, do not include your PIN, password, one-time password (OTP), card details or any other confidential banking credentials in the email.
What Happens After You Submit Your Request?
Once your identity and request have been verified, Centenary Bank will initiate the process of deleting your CenteMobile app account and the personal data associated specifically with that account, except for information that the Bank is required to retain for legal, regulatory, security, fraud-prevention, audit or dispute-resolution purposes.
Once the deletion process is completed:
- You will no longer be able to access services using the deleted CenteMobile app account.
- Your underlying Centenary Bank account will remain active.
- Your account balances and transaction history will remain securely maintained in the Bank's core banking systems in accordance with applicable legal and regulatory retention requirements.
- Any information that the Bank is required to retain will remain protected and will only be used for lawful purposes.
Important Information
Deleting your CenteMobile app account does not close your Centenary Bank account. If you wish to close your bank account, please visit your nearest Centenary Bank branch and follow the applicable account closure process.
Centenary Bank will contact you if additional information is required and will notify you once your request has been processed.
For Further Assistance
Please email us or call our Customer Care Team:
- Email: info@centenarybank.co.ug
- Toll-Free: 0800 200 555 / 0800 335 344
Centenary Bank is committed to protecting your privacy and managing your personal data responsibly.